Terms of Service

Booking Confirmation

A booking is confirmed upon receipt of the required deposit and our written confirmation. Until confirmation is issued, all services remain subject to availability.

Payment Terms

• A deposit of 30% is typically required to confirm bookings
• Final payment is due 30 days prior to the service date
• For bookings made within 30 days of travel, full payment is required immediately
• Payments can be made by bank transfer or credit card
• All prices are quoted in Euros (EUR) unless otherwise specified

Price Adjustments

Quoted prices are valid for 14 days. We reserve the right to adjust prices due to significant currency fluctuations, fuel surcharges, or changes in supplier costs with prior notice.

Client Cancellations

Cancellation fees are calculated from the date we receive written notice:

• More than 60 days before travel: Deposit forfeited
• 30-60 days before travel: 50% of total cost
• 15-29 days before travel: 75% of total cost
• Less than 15 days before travel: 100% of total cost

Modifications

Changes to confirmed bookings may incur additional fees depending on supplier terms. We will inform you of any costs before processing changes.

Force Majeure

In cases of force majeure (natural disasters, extreme weather, volcanic activity, etc.), we will work with you to reschedule services or provide credit for future travel. Refunds in such cases are subject to supplier policies.

Our Liability

We maintain appropriate professional liability insurance. Our liability is limited to the services we directly provide or arrange. We act as an intermediary for third-party suppliers and are not liable for their acts or omissions.

Travel Insurance

We strongly recommend that all travelers obtain comprehensive travel insurance covering trip cancellation, medical emergencies, evacuation, baggage loss, and personal liability. Travel in Iceland can involve outdoor activities with inherent risks.

Participant Responsibility

Clients are responsible for ensuring all participants meet physical requirements for booked activities, possess valid travel documents, and disclose relevant health conditions.